Terms & Conditions

Terms of Sale

All payment terms unless specifically agreed to (in writing) shall be Net 30 Days.

Shipping Information

Shipments to the USA (CI Distributors):

• All pricing is F.O.B. Blaine, Washington. There are no duties or taxes to be added to the prices shown (State Tax in CA without California Resale Certificate).
• Standard DCD shipping policy is that freight will be prepaid and added to the invoice unless otherwise stated on the customer order.
• Orders with an Invoice total over $2,000, CI products only, that can be shipped via UPS/FedEx Ground to any single US destination will be shipped "Freight Free". Drop shipments not applicable. HDD products do not qualify for this offer.
• "Freight Free" does not apply to certain CI items including, but not limited to, Lubricants, Duct Rodders, TUF Luggers, Lashers, Lashing Wire, and Pull Tapes. Please check this list to see which products are eligible for free freight.
• Collect shipping available upon request. Insurance only added when requested by customer.
• All discrepancy claims must be submitted to DCD within one week of receiving the product in order for the claim to be validated.

Shipments to the USA (DUB Distributors):

• All pricing is F.O.B. Blaine, Washington. There are no duties or taxes to be added to the prices shown (State Tax in CA without California Resale Certificate).
• Standard DCD shipping policy is that freight will be prepaid and added to the invoice unless otherwise stated on the customer order.
• Collect shipping available upon request. Insurance only added when requested by customer.
• All discrepancy claims must be submitted to DCD within one week of receiving the product in order for the claim to be validated.

Shipments to Canada:

• All pricing is F.O.B. Vancouver, BC. plus, applicable taxes.
• Standard DCD shipping policy is that freight will be prepaid and added to the invoice unless otherwise stated on the customer order.
• Collect shipping available upon request. Insurance only added when requested by customer.
• All discrepancy claims must be submitted to DCD within one week of receiving the product in order for the claim to be validated.

Shipments outside North America:

• All pricing is F.O.B. Vancouver, BC. Consignee responsible for any/all duties and taxes.
• Standard DCD shipping policy is that freight will be prepaid and added to the invoice unless otherwise stated on the customer order.
• Collect shipping available upon request. Insurance only added when requested by customer.
• All discrepancy claims must be submitted to DCD within one week of receiving the product in order for the claim to be validated.

Returned Goods Information

• Product returns will only be authorized within 6 months of Invoiced date.
• All returned product must have a Returned Goods (RMA) number assigned by the factory and contact the office for shipping instructions.
• All product returns must have freight prepaid. No collect shipments will be accepted.
• All returned products are subject to a minimum 25% re-stocking charge. Only products in “as new” condition will be accepted. If product is damaged or not in original packaging, a higher re-stocking charge may be applied.
• Credit will be issued for Product Returns against replacement or future orders only - under no circumstances will DCD offer cash refunds.
• For product being returned for service or repair, after receiving the product, DCD will submit a quotation for the repair work. This must be authorized by the customer prior to the work being commenced.
• Due to the need for excessive testing, Breakaway Pins (Series 00535, 00555, 00565, 00566) will not be accepted as returns, unless for warranty claims.

Minimum Order Size

• A handling fee of $25.00 will be added to orders under $100 net value.

Warranty Policy

The following is the LIMITED WARRANTY POLICY for DCD DESIGN & MANUFACTURING LTD. (DCD) as it pertains to all Products on this website shipped to any market place including USA, Europe or elsewhere unless otherwise specified on any given order.

1. DCD warrants only that all Products supplied by them will be free of defects in design, material or workmanship and will conform to DCD's published configurations and specifications.
2. This limited warranty shall be effective for a period of 6 months from the final delivery of the product, either by DCD or a distributor, to the end user for all Cable Installation Products and for a period of 3 months for Directional Drilling Swivels and Duct Pullers.
3. Upon receipt of written notice from the distributor or customer, within the said warranty period as stated in paragraph 2 above, of any such defect, DCD shall promptly repair or replace the defective product without charge to distributor or customer or, at the sole discretion of DCD, may refund the price paid by the distributor for such defective product, provided it is clearly shown that such defects were caused by poor design, workmanship or materials. It is understood that the environment in which these products are used may be extremely hazardous and damage or excessive wear to the product can be caused by any one of many known or unknown elements. This warranty will not be in effect if an unreasonable amount of damage or wear or careless use of the product is found to be the cause of the defect.
4. All other warranties, either express or implied, for this product including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. If this product is not free of defects as warranted in paragraph 1 above, your sole and exclusive remedy shall be repair, replacement, or refund as provided in paragraph 3 above. In no event shall DCD or any of its authorized distributors be liable to any distributor or customer or any third party for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind including direct or indirect damages, lost profits, lost savings or other special, consequential or incidental damages whether for breach of contract, tort or otherwise or whether arising out of the use of or inability to use such product even if DCD or an authorized distributor has been advised of the possibility of such damages or of any claim by any other party. The foregoing limitation of liability applies to DCD and all authorized distributors and is required to be, and will be deemed to be, included in any warranty, express or implied, provided by such authorized distributors.
5. Product(s) must be sent back to DCD Design for assessment prior to a replacement. The customer is responsible for the shipping costs when returning an item to DCD Design for warranty assessment.
6. Product(s) sent to an authorized repair facility must receive authorization from DCD Design for any repair or replacement if the product is deemed to be serviced under warranty.

IMPORTANT: All DCD products are designed and manufactured in a manner to satisfy both the design requirements and claimed capacities. At no time should any product be modified, neither should any replacement parts, not supplied and approved by DCD Design & Manufacturing Ltd., be used on DCD products. Such instances as using a standard Hexagon Bolt in place of a specially designed Clevis Pin can result in damage to the product and/or to property and may result in severe injury or death to operators or persons nearby. In any such instances, the terms of this warranty will be voided and DCD will accept no responsibility for product or personal injury.

Updated March 14, 2019