Returned Materials Authorization (RMA) Policies

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Before sending us your RMA information, please read and accept our terms and conditions for RMAs.

Return/Exchange Policy

  • All exchange/return product(s) must be in original condition with packaging, in NEW condition.
  • Product returns will only be authorized within 6 months of Invoiced date.
  • Damaged/Incomplete order claims must be made within 7 Days from date of delivery, otherwise will not be accepted.
  • Customer is responsible for all shipping charges for the item to be returned for refund or exchange. No collect shipments will be accepted.
  • All returned product must have a Returned Goods (RMA) number assigned by the factory and contact the office for shipping instructions.
  • All returned product must be sent back to the specified address indicated on the RMA form, if product is sent elsewhere, it will not be accepted and be returned to sender.
  • All returned products are subject to a minimum 25% re-stocking charge. Only products in “as new” condition will be accepted. If product is damaged or not in original packaging, a higher re-stocking charge may be applied.
  • Credit will be issued for Product Returns against replacement or future orders only - under no circumstances will DCD offer cash refunds.
  • For product being returned for service or repair, after receiving the product, DCD will submit a quotation for the repair work. This must be authorized by the customer prior to the work being commenced.

Warranty Claim Policy

The following is the LIMITED WARRANTY POLICY for DCD DESIGN & MANUFACTURING LTD. (DCD) as it pertains to all Products on this website shipped to any market place including USA, Europe or elsewhere unless otherwise specified on any given order.

  1. DCD warrants only that all Products supplied by them will be free of defects in design, material or workmanship and will conform to DCD's published configurations and specifications.
  2. This limited warranty shall be effective for a period of 6 months from the final delivery of the product, either by DCD or a distributor, to the end user for all Cable Installation Products and for a period of 3 months for Directional Drilling Swivels and Duct Pullers.
  3. Upon receipt of written notice from the distributor or customer, within the said warranty period as stated in paragraph 2 above, of any such defect, DCD shall promptly repair or replace the defective product without charge to distributor or customer or, at the sole discretion of DCD, may refund the price paid by the distributor for such defective product, provided it is clearly shown that such defects were caused by poor design, workmanship or materials. It is understood that the environment in which these products are used may be extremely hazardous and damage or excessive wear to the product can be caused by any one of many known or unknown elements. This warranty will not be in effect if an unreasonable amount of damage or wear or careless use of the product is found to be the cause of the defect.
  4. All other warranties, either express or implied, for this product including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. If this product is not free of defects as warranted in paragraph 1 above, your sole and exclusive remedy shall be repair, replacement, or refund as provided in paragraph 3 above. In no event shall DCD or any of its authorized distributors be liable to any distributor or customer or any third party for any damages in excess of the purchase price of the product. This limitation applies to damages of any kind including direct or indirect damages, lost profits, lost savings or other special, consequential or incidental damages whether for breach of contract, tort or otherwise or whether arising out of the use of or inability to use such product even if DCD or an authorized distributor has been advised of the possibility of such damages or of any claim by any other party. The foregoing limitation of liability applies to DCD and all authorized distributors and is required to be, and will be deemed to be, included in any warranty, express or implied, provided by such authorized distributors.
  5. Product(s) must be sent back to DCD Design for assessment prior to a replacement. The customer is responsible for the shipping costs when returning an item to DCD Design for warranty assessment.
  6. Product(s) sent to an authorized repair facility must receive authorization from DCD Design for any repair or replacement if the product is deemed to be serviced under warranty.

IMPORTANT: All DCD products are designed and manufactured in a manner to satisfy both the design requirements and claimed capacities. At no time should any product be modified, neither should any replacement parts, not supplied and approved by DCD Design & Manufacturing Ltd., be used on DCD products. Such instances as using a standard Hexagon Bolt in place of a specially designed Clevis Pin can result in damage to the product and/or to property and may result in severe injury or death to operators or persons nearby. In any such instances, the terms of this warranty will be voided and DCD will accept no responsibility for product or personal injury.

Updated November 28, 2018

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